Caramel Craze!

Returns, Refunds & Order Policy

At Mj’s Unique Kreations, most of our items are handcrafted custom creations made especially for you. Due to the personalized nature of our products, please review our policy carefully.

Custom Orders

• All custom orders are final sale

• We do not accept returns or exchanges on custom-made items

• Digital downloads are also final sale and non-refundable

Refund Policy

• We do not process refunds on orders

Damaged or Incorrect Orders

If your item arrives damaged during shipping or you receive the wrong item:

• Contact us within 48 hours of delivery

  • Please include clear photos of:

  • Packaging

  • Product

  • Shipping damage

We will work with you to provide an appropriate resolution, such as replacement, exchange, or correction when applicable.

Order Issues

If you experience any other issues with your order:

• Please contact us within 7 days of delivery

• We are committed to resolving concerns as quickly as possible

Approved Returns & Exchanges

For eligible non-custom items or approved exchanges:

• If the return is requested by the buyer and is not due to seller error, the buyer is responsible for return shipping costs

• If the issue is due to seller fault, we will work with you on an appropriate resolution

Items must be:

• New

• Unused

• Unwashed

• In original condition

Once item(s) are received and inspected, eligible exchanges may be processed if approved.

Please Note

• Damage caused after delivery, including improper opening, washing, misuse, or normal wear and tear, is not eligible for return, exchange, or replacement

• We reserve the right to deny returns or exchanges if items do not meet the above conditions

• Contact Us

We’re always happy to help! 💕

📧 Email: mjsuniquekreations@gmail.com🌐 Facebook: www.facebook.com/MjsUniqueKreation💬 Facebook Messenger: 

Mj’s Unique Kreations

Thank you for supporting our handmade small business. Every creation is made with love, luxury, and a whole lot of thread. 💕🧵